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main{padding:var(--space-5) 0}.ops__top{display:flex;justify-content:space-between;align-items:flex-start;gap:var(--space-6);margin-bottom:var(--space-4)}.ops__top h1{margin:0;font-family:var(--font-display);font-size:clamp(1.25rem,2vw,1.5rem);font-weight:400}.ops__top .so-eyebrow,.ops__top h1+p{margin-block:0 var(--space-1)}.ops__filters{display:grid;grid-template-columns:repeat(3,minmax(10rem,1fr));gap:var(--space-4);margin-bottom:var(--space-6)}.ops__filters label{display:grid;gap:var(--space-2);font-weight:650}.ops__filters select{min-height:44px;padding:.65rem .8rem;border:1px solid var(--color-border-strong);border-radius:var(--radius-sm);background:var(--color-surface);color:var(--color-text)}.ops-board{display:grid;grid-template-columns:repeat(5,minmax(17rem,1fr));gap:var(--space-4);overflow-x:auto;padding-bottom:var(--space-4);scroll-snap-type:x proximity}.ops-column{min-height:28rem;border-top:4px solid var(--stage-color);background:var(--color-surface);scroll-snap-align:start}.ops-column--intake{--stage-color: #64748b}.ops-column--active{--stage-color: #2563eb}.ops-column--waiting{--stage-color: #b45309}.ops-column--resolved{--stage-color: #15803d}.ops-column--closed{--stage-color: #475569}.ops-column>header{display:flex;justify-content:space-between;align-items:center;padding:var(--space-4);border-bottom:1px solid var(--color-border)}.ops-column h2{margin:0;font-size:1rem;text-transform:uppercase;letter-spacing:.08em}.ops-column header span{display:grid;place-items:center;min-width:2rem;min-height:2rem;border-radius:999px;background:var(--stage-color);color:#fff;font-weight:700}.ops-column__cards{display:grid;gap:var(--space-3);padding:var(--space-3)}.ops-card{padding:var(--space-4);border:1px solid var(--color-border);background:var(--color-background);box-shadow:0 2px 10px #0000000d}.ops-card__open{display:block;width:100%;padding:0;border:0;background:transparent;color:inherit;font:inherit;text-align:left;cursor:pointer}.ops-card__open:focus-visible{outline:3px solid var(--color-focus);outline-offset:4px}.ops-card__meta{display:flex;justify-content:space-between;gap:var(--space-2);align-items:center}.ops-badge,.ops-priority{padding:.25rem .5rem;border-radius:999px;font-size:.72rem;font-weight:700;text-transform:uppercase}.ops-badge--guest_incident{background:#dbeafe;color:#1e3a8a}.ops-badge--owner_inquiry{background:#f3e8ff;color:#581c87}.ops-priority{background:#e2e8f0;color:#334155}.ops-priority--high,.ops-priority--urgent{background:#fee2e2;color:#991b1b}.ops-card h3{margin:var(--space-3) 0 var(--space-1);font-size:1rem}.ops-card p{margin:0 0 var(--space-3)}.ops-card dl{display:grid;gap:var(--space-2);margin:0;font-size:.82rem}.ops-card dl div{display:flex;justify-content:space-between;gap:var(--space-2)}.ops-card dt{color:var(--color-text-muted)}.ops-card dd{margin:0;text-align:right}.ops-status{display:inline-flex;align-items:center;min-height:1.6rem;padding:.15rem .5rem;border-radius:999px;background:var(--color-background-subtle);color:var(--color-text);font-size:.75rem;font-weight:700}.ops-card__actions{display:grid;gap:var(--space-2);margin-top:var(--space-4)}.ops-card__actions .so-button{width:100%}.ops-empty{color:var(--color-text-muted);text-align:center;padding:var(--space-8) var(--space-2)}.ops-login{width:min(100%,28rem);margin:10vh auto;padding:var(--space-8);background:var(--color-surface);border:1px solid var(--color-border)}.ops-login form{display:grid;gap:var(--space-5)}.ops-detail{display:grid;gap:var(--space-6);padding-top:var(--space-5)}.ops-detail__summary dl{display:grid;gap:var(--space-2);margin:var(--space-4) 0}.ops-detail__summary dl div{display:flex;justify-content:space-between;gap:var(--space-4)}.ops-detail__summary dt{color:var(--color-text-muted)}.ops-detail__summary dd{margin:0;text-align:right}.ops-detail__summary .ops-detail__source{padding-top:var(--space-3);border-top:1px solid var(--color-border)}.ops-photos{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:var(--space-3)}.ops-photos a{overflow:hidden;border:1px solid var(--color-border);border-radius:var(--radius-sm);background:var(--color-background-subtle)}.ops-photos img{display:block;width:100%;aspect-ratio:4 / 3;object-fit:cover}.ops-detail select,.ops-activity-form input,.ops-activity-form textarea{max-width:100%;padding:.55rem .65rem;border:1px solid var(--color-border-strong);border-radius:var(--radius-sm);background:var(--color-surface);color:var(--color-text);font:inherit}.ops-activities{display:grid;gap:var(--space-3);padding:0;list-style:none}.ops-activities li{display:grid;gap:var(--space-2);padding:var(--space-3);border:1px solid var(--color-border)}.ops-activities li>div{display:flex;justify-content:space-between;gap:var(--space-3)}.ops-activities p{margin:0}.ops-activities span,.ops-activities time{color:var(--color-text-muted);font-size:.82rem}.ops-activity-form{display:grid;gap:var(--space-3);padding-top:var(--space-3);border-top:1px solid var(--color-border)}.ops-activity-form label{display:grid;gap:var(--space-1);font-weight:650}.ops-timeline{display:grid;gap:var(--space-3);padding:0;list-style:none}.ops-timeline li{display:grid;gap:var(--space-1);padding:var(--space-3);border-inline-start:3px solid var(--color-border-strong);background:var(--color-background-subtle)}.ops-timeline__activity{border-inline-start-color:var(--color-accent)!important}.ops-timeline__case{border-inline-start-color:var(--color-success, #277a46)!important}.ops-timeline span,.ops-timeline time{color:var(--color-text-muted);font-size:.82rem}.ops-timeline p{margin:var(--space-2) 0 0}.ops-note{display:grid;gap:var(--space-3)}.ops-note label{font-weight:650}.ops-note textarea{width:100%;resize:vertical;padding:var(--space-3);border:1px solid var(--color-border-strong);border-radius:var(--radius-sm);background:var(--color-surface);color:var(--color-text);font:inherit}@media(max-width:47.99rem){.ops main{padding:var(--space-4) 0}.ops__top h1{font-size:1.25rem}.ops__top{align-items:stretch;flex-direction:column}.ops__filters{grid-template-columns:1fr}.ops-board{grid-template-columns:1fr;overflow-x:clip;scroll-snap-type:none}.ops-column{min-height:auto}.so-drawer{width:100%;max-width:100%}.ops-photos{grid-template-columns:1fr}}.ops-history main{padding-block:var(--space-4) var(--space-8)}.history-filters{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:var(--space-3);padding:var(--space-4);border:1px solid var(--color-border);border-radius:var(--radius-lg);background:var(--color-surface)}.history-filters label{display:grid;gap:var(--space-1);min-width:0;color:var(--color-text-muted);font-size:.8125rem;font-weight:700}.history-filters input,.history-filters select{width:100%;min-width:0;min-height:44px;padding-inline:var(--space-2);border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface);color:var(--color-text);font:inherit}.history-search{grid-column:span 2}.history-presets,.history-actions,.history-pagination,.history-card__head,.history-card__meta{display:flex;align-items:center;gap:var(--space-2)}.history-presets{align-self:end;min-height:44px;flex-wrap:wrap}.history-presets button{border:0;background:transparent;color:var(--color-link);text-decoration:underline;cursor:pointer}.history-actions{grid-column:span 2;align-self:end}.history-summary{margin-block:var(--space-4) var(--space-2);color:var(--color-text-muted);font-weight:700}.history-results{display:grid;gap:var(--space-3)}.history-card{display:grid;gap:var(--space-2);padding:var(--space-4);border:1px solid var(--color-border);border-radius:var(--radius-lg);background:var(--color-surface);color:inherit;text-decoration:none}.history-card:hover,.history-card:focus-visible{border-color:var(--color-brand);box-shadow:var(--shadow-sm)}.history-card__head{justify-content:space-between}.history-card__meta{flex-wrap:wrap;color:var(--color-text-muted);font-size:.875rem}.history-card__meta span+span:before{content:"·";margin-right:var(--space-2)}.history-card p,.history-card dl,.history-card small{margin:0}.history-card dl{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:var(--space-2)}.history-card dl div{display:grid;gap:.125rem}.history-card dt{color:var(--color-text-muted);font-size:.75rem;font-weight:700;text-transform:uppercase}.history-card dd{margin:0}.history-empty{padding:var(--space-6);border:1px dashed var(--color-border);border-radius:var(--radius-lg);text-align:center}.history-pagination{justify-content:center;margin-top:var(--space-4)}@media(max-width:1023px){.history-filters{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:767px){.history-filters{grid-template-columns:minmax(0,1fr)}.history-search,.history-actions{grid-column:auto}.history-actions{align-items:stretch;flex-direction:column}.history-card dl{grid-template-columns:minmax(0,1fr)}}